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Frequently
Asked Questions:
This
is the page that becomes our Q&A forum. When the time comes that we
get many of the same genre of questions, we will post them here, with
answers. Here are a few basic questions that we feel will be asked.
If you have any other questions please feel free to contact us.
STARTER
QUESTIONS (MOST POPULAR)
Question.
What is your age policy?
Answer.
Please note that you must be
of 18 years of age or older to shop at CookiesTreasures4u.com.
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Question.
What is your policy with
knives, swords, etc.?
Answer.
CookiesTreasures4u.com is not responsible
for the incorrect use of any knives, swords, or any other sharp objects
that are purchased on this website. The knives and swords that we sell can
produce severe bodily harm if used in an incorrect fashion and are sold
as-is.
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Question.
I need help but don't want to wait a long time, How should I contact cookiestreasures4u.com?
Answer.
By using the wireless option above. This will send an immediate text message. If you rather email us you may do so by emailing walter@cookiestreasures4u.com for general questions, or webmaster@cookiestreasures4u.com for technical issues.
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Question.
When will my order be shipped?
Answer.
All orders are shipped free of charge via UPS Ground within 24 to 48 hours. You may pay an
up fee for overnight, air, or second day shipping.
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Question.
I like what I see, Can I get a catalog with more items?
Answer.
Sure can, just email walter@cookiestreasures4u.com
with the subject line catalog, and one will be shipped out to you via USPS.
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Question.
Where will merchandise be
auctioned?
Answer.
We will auction new merchandise on ebay
auctions.
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WHY
BUY FROM US
Question.
Why should I buy from you?
Answer.
First, Just look at our low prices. Every item we offer is
discounted more than 50% off the manufacturers suggested
retail price. We also offer an additional discount to
wholesalers and resellers. Next, You wont find anyone with a
more thorough knowledge of the products. Further, every high
quality item we sell has been inspected to meet the quality
requirements of even the most discriminating connoisseur.
Finally, we our known for our superior customer
service.
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Question.
So how good is your customer service?
Answer.
The owner Walter Szymanski personally guarantees your
satisfaction, and is available to answer questions whenever
you need to ask one. Walter wants your business and knows
that the only way to get your business is by ensuring your
100% satisfaction.
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Question.
I am not a retailer, can I still make purchases here?
Answer.
In short, YES, Every one of our guests are more than welcome
to make purchases from us. We will extend to someone making
a five dollars purchase the same world class customer
service as a company who makes five thousand dollars in
purchases.
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Question.
Can I call for support?
Answer.
Yes again, you
can call 609-980-7797 anytime. You can normally reach a live
individual between the hours of 9:00 AM and 5:00 PM from
Monday through Friday. All messages after business hours are
usually returned in dramatically less than 24 hours.
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Question.
Is your online store safe and secure?
Answer.
Yes, All
information that we collect is stored on a secure server
with 128-bit SSL encryption, the industry standard for
secure shopping. Secondly, there are only two people who can
view your data, you don't even get those kinds of numbers
with a retail store. Your information is safe, secure and
virtually hack-proof.
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Question.
What about the information that I provide to you over the phone. Is that
secure?
Answer.
Yes! We absolutely respect your privacy! Your name, address, phone number, and order information is kept on our local hard drive and is used for references purposed only. We do not sell your information or give it to anyone for any reason and under no circumstance. Credit card numbers given over the phone are shredded or deleted off the computer as soon as the order is processed.
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Question.
How can I be assured you are a company I can trust?
Answer.
We are a small company who
puts the customer first. Our owner, Walter Szymanski is open, honest and
sincere. We are a business based in Philadelphia, Pennsylvania, and
licensed by the state. References and proof of DBA are available upon
request.
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ABOUT
OUR PRODUCTS
Question.
What are your product guarantees?
Answer.
All of our products are 100% satisfaction guaranteed. Every product you buy must be free of defects or you may return it within
30 days of delivery for immediate replacement or full refund. (Replacement is subject to item availability. If exact replacement is not available, replacement will be a comparable item of at least equal value.)
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Question.
What are the products made of? What is alabastrite?
Answer.
Most of our products are made of one or more of the following: Alabastrite, Bone China, Porcelain, Jade Porcelain, Stoneware, Cubic Zirconia, Diamond, Gold, Gemstones, Pearl, Sterling Silver, Glass, Frosted Acrylic, Gypsum, Dolomite, Capiz Shells, Copper, Brass
Many of the products are made from Alabastrite. Alabastrite is a stone-based polyresin which can be intricately molded producing great detail, and will allow paint to adhere. These items include, but are not limited to, the Classic Wildlife Collection, LaVerona Collection, Hong Tze Collection, Mandarin Ivory Collection, and Patchwork Collections.
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Question.
How do you guard against damage during shipping?
Answer.
Many of these products come in their own special heavy foam containers which are molded to fit the shape of the item. All of the products are very well wrapped in foam, bubble wrap, shredded paper, and other materials. As always, if the item does arrive damaged, we will replace the item or refund your money.
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Question.
Do you have a catalog?
Answer.
Yes. We have a full color 250 page catalog which lists over 3500 products. Most of the products in the catalog are on our website, but we add more products every month.
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BEFORE
YOUR ORDER
Question.
How does your order process work?
Answer.
CT4U is a family owned business. While we do carry a full line of these products in our
Pennsylvania location, if your order is larger than what we carry, we will transfer your order to our main warehouse in California
For US customers only, immediately upon receipt of payment, we will either ship to you or transfer your order to the warehouse. You will receive an email after it is shipped with the UPS tracking numbers and estimated delivery date. The tracking number can be used at the UPS Package Tracking website. Estimated time for delivery is 3 - 7 days, unless an alternate shipping method is specified. If an alternate method is chosen, delivery time will depend upon the type of shipping service you've specified and your location.
Fine jewelry orders (gold and gemstones) are handled differently than regular merchandise. These items are shipped directly from the manufacturer and can take up to 6 weeks to ship. Most of the time they are shipped within a few days. We will keep you informed if there is a delay in shipping.
IMPORTANT: Please make sure the
item you choose is the one you want. If the item is returned, there is a 15% restocking fee. This only applies to items shipped directly from the manufacturer.
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Question.
Do you ship internationally?
Answer.
Yes, but these order must be placed with our main office. Minimum shipping
is $20 US and is usually higher. We only recommend international shipping
on large orders. If you place a large order you will have to use a freight company.
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Question.
What payment methods do you accept?
Answer.
We accept VISA, MasterCard, American Express, Discover Card, money orders or cashier's checks written in US dollars. We also accept PayPal using
walter@cookiestreasures4u.com
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Question.
Will you accept a large credit card order?
Answer.
In most cases, yes. Due to the high instances of credit card fraud on the internet, we would do some extra checking to make sure the credit card and the name and address on the card are valid. We may call you to verify your order, especially if the "ship to" address is different than the "bill to" address.
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HOW
TO ORDER
Question.
How do I place an order on your website?
Answer.
Ordering is very easy with this online ordering system and there are instructions all along the way.
Select the item you want to purchase by clicking on the "Add to Cart" button. You will be given the options of "Recalculate", "Go To Payments", "Continue Shopping". Continue to add items to your cart until you're done shopping. If you wish to remove a product from your shopping cart than just set that items quantity to zero and click the "Recalculate" button.
Click on the "Go To Payments" button. Now you begin the checkout process. This system remembers previous customers. If you are a new customer, enter your contact information. The next time you come to our site to shop, you will not have to re-enter this information.
Next, you will choose the payment and shipping methods you wish to use. For shipping, the only option is UPS Ground (or USPS) unless you are ordering catalogs. Shipping is FREE for all catalog orders.
Finally, you get a chance to review your order and Submit it. That's all there is to it!
Your order will remain pending until we approve it. If you have chosen to pay with a credit card, your card will not be charged until we approve your order.
You may copy and paste the entire order details if you wish.
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Question.
I don't trust the internet. Can I place an order offline?
Answer.
Just call us at 609-980-7797
and we will be happy to process your order via the telephone.
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Question.
Can I send my order as a gift? Will you gift wrap it for me?
Answer.
Yes you may send it as a gift. We will not include prices on your invoice. If your order is a credit card order, we may call you to validate the order. You may request that we include a special message to your receiver.
Gift wrapping is not available at this time.
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AFTER
YOU ORDER
Question.
I ordered an item and you said it was out of stock or discontinued, now what?
Answer.
Each week we update our product database. With over 3500 products to keep track of, it is quite a challenge to keep up with items going out of stock. In addition, because most of these items are hand crafted from countries all over the world, the manufacturers may choose to discontinue an item in order to begin production of another design.
We sincerely apologize if an item you wanted to buy is out of stock. You are always welcome to wait until it is in stock again or choose a different item.
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Question.
When can I expect my order to arrive?
Answer.
Estimated delivery times are as follows. Remember we have no control over delays once the order has been shipped. You will receive tracking numbers so that you can track the order on the UPS or USPS websites.
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